If your gaming mouse is connected then G HUB should recognize your device once G HUB is installed. This is found if you scroll down on the G900 Chaos Spectrum Professional Grade Wired Wireless Gaming Mouse support page under Downloads / G HUB. Assuming Logitech Gaming Software is uninstalled you will need to then download and install G HUB. This repopulated the HID but did not interfere with the process since the HID was for the second mouse and not the G900.Ģ. I had a second mouse handy so that when I deleted all the HID’s, I then plugged in the second mouse so that I could actually still navigate on my computer for step 1b. In my case, I only saw several instances of HID Compatible Mouse and I deleted those and then unplugged the G900. Go to Device Manager and choose Mice and Other Pointing Devices and look for the mouse drivers and uninstall them. But, if you have trouble you can try using the steps 1a through 1c before moving to step 2. Otherwise, continue with the steps below.Īfter uninstalling Logitech Gaming Software I just skipped to step 2 and it worked. Note, if you have an older G900 and were instructed to use the Logitech Gaming Software then stick with what you were told. Uninstall Logitech Gaming Software since it’s no longer supported. Here are the steps to fix G900 Wireless Gaming Mouse “Device not recognized”ġ. I wrote about this issue under my G900 review because the documentation and support website needs to be updated. According to tech support, Logitech Gaming Software is no longer supported and requires the latest version of G HUB. I was instructed by Logitech Technical Support to install G HUB instead of Logitech Gaming Software and now it’s working. The message read, “ Device not recognized” and only limited features were available. I discovered I couldn’t get my G900 Gaming Mouse to work inside Logitech Gaming Software.
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